Terms and Conditions

We use details you give us, either in purchase, subscription or query, purely for answering you, delivering your purchases and fulfilment of the same. We do not store your information, unless you have either bought from us or asked to be kept in touch with us. If you wish to cancel, your details you have lodged (email, name etc) at any time then contact us from any page point and we shall do that.

We may use cookies, in order to give you an optimum experience on our site. This will only be used, if at all, in the context of you referring friends to our site. No information is retained in this.

When you leave our site, we cannot be responsible for anything that links from our site provides.

In the case of you wishing to use our referral rewards program, we offer you a unique code that identifies to us your referrals. The referred visitors need to input your code into their order process that we may be able to identify your connection. It is up to you to make that clear in communication with such visitors. We endeavour to run an as automated process in this respect. However we cannot be responsible for any purchase that loses such identification as we may need to know the referrer.

AltaiMassage.com is not responsible for any loss, legal suffering, injury in whatever form or loss of data that might ensue from technological failure, downtime or server errors. The visitor arrives at this site and their time spent investigating is at their sole responsibility and outcome. We try to make the experience as pleasant as possible. If any page or link does not work please contact us and we will endeavour to rectify the situation or at least inform you of our findings.

Retail Terms and Conditions

In order to comply with the European Union (EU) Directive on Distance Selling, you must agree to our T&Cs before your order can be processed. By submitting your order, you are acknowledging that you have read and agreed to our T&Cs. They govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. As a consumer you may have other statutory rights granted by law which are not affected by these T&Cs. Our T&Cs are modelled on those recommended by the fair web trade organisation Safebuy.

Purchasing from us

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for purposes other than those stated in our Privacy statement without asking your first. If you’d like your details to be removed from our system, email us and we'll do so promptly. We’re not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be taken prior to sending the goods ordered - usually within 24 to 48 hours of the goods being ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted (for example if we accidentally sell at below our cost price). All purchases are invoiced in pounds sterling (£)

After you have purchased from us we store the details of your order (ie the contract we have with you) in accordance with our privacy policy. You can also ask us to send you details of any orders you have placed.

Order confirmations

You'll receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent by post to your address or sent with the goods. If we are unable to fulfil part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund you by the same method you paid us.

VAT & duty

The prices shown on the product pages do not include VAT, however at present we are not VAT registered and in any case books are at 0% . If you live outside the EU you are responsible for any local taxes & duties charged in your country. There are no local taxes or duties in the EU.

Damaged or defective goods

We aim to supply top quality goods, which are completely free from defects in materials and workmanship, but we ask that you inspect your goods for defects or damage once you receive them. If it looks like there might be something wrong with your products, please notify us as soon as possible, so that we can arrange for their collection at no cost to you. If you choose to post damaged items back to us yourself we’ll refund standard postage costs, but not special delivery services. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). Please be sure to retain all documents and packaging. You’re entitled to reject the goods and receive a full refund, or have the damaged goods replaced free of charge. If you tell us about a problem after 14 days after delivery (or after a reasonable time of discovery) we’re entitled to either replace the goods free of charge or give you a refund.

Non delivery

You can track most orders online using the tracking number which may be sent to you by email when your order is shipped. Please let us know as soon as possible if your order hasn't been delivered.

Delivery times quoted are for guidance only and are not guaranteed (unless specifically described as such). As we're sure you know, nothing is 100% (especially when it involves the roads), and very occasionally the 'next day' service isn't. Generally, however, there's no problem and your order will arrive as planned.

In the UK, parcels sent via courier usually take 1-3 working days from the date of despatch to arrive. Please inform us within 21 days of placing your order if the goods have not been delivered. Although we may still be able to trace your items after this time we will not consider claims for lost items after this period. Parcels sent via Royal Mail usually take 2-5 working days from the date of despatch to arrive. If your package has not turned up after this time, and you have not received a card, it is often worth checking with your local mail delivery office in case they are holding it for you (for example if it does not fit through your letterbox).

We are obliged to wait 15 working days (3 weeks) from the date of despatch for orders to the UK and Europe before the postal service will acknowledge a missing item as lost. For all other destination this extends to 20 working days (4 weeks). If your parcel does get lost in the post, we will reship or refund after this time period.

We can't be responsible for lost parcels if you enter an incorrect delivery address on your order. Please check your order carefully before you submit it. If you do spot an error let us know as soon as possible so that we can do our best to rectify it.

Returning goods/cancelling your contract – retail customers

You have the right to cancel the contract and receive a refund or an exchange for an alternative item ( if that exists) within 30 days of the invoice date. The products must be returned undamaged, unused and complete, together with the relevant tags and packaging. You must inform us in writing of your desire to cancel within 14 working days starting from the day after the goods are delivered to you. The goods are your responsibility until they arrive here, so we suggest you obtain a free proof of postage when you send your parcel from a UK Post Office. If you have not returned the goods within 14 days of cancellation, or if you request it, we can collect the goods from you at your cost. If you ask us to arrange for a courier collection we are unable to specify the exact collection time and someone needs to be present when the courier comes. If we arrange a courier collection and you are not there we reserve the right to pass on the costs incurred to you. If you wish to cancel please email us or write to us at Virve Viigand, 11 Fairfield Gardens, Glastonbury BA6 9NH, UK.
We will refund the total amount of money due to you within 30 days from the day on which we receive your notice of cancellation in writing (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order. Make sure you include these details with your return: Your name, daytime telephone number and order number. It is helpful (but not necessary) if you let us know why you are returning the goods too. If you are exchanging goods, we will usually pay the postage for shipping a replacement item (check with us if you want to be certain).

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or if one or more of the goods you ordered was listed at an incorrect price due to an error. If we do cancel your contract we'll let you know by e-mail and will refund your payment as soon as possible.

We use PayPal for all transactions on this site and once you have added your purchase and clicked to complete that purchase you will be taken to PayPal's secure site where your purchase will be processed under the name of E-Sales (Virve Viigand).

Altai Massage is founded and run by Virve Trapman

The trading address of Altai Massage is:
11 Fairfield Gardens
Glastonbury, Somerset BA6 9NH

For all queries and questions or for organising presentations readings or appearances please contact us here